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How can we improve myKaarma

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  1. allow managers to edit out of office of employee

    https://mykaarma.zendesk.com/agent/tickets/20232

    now that the out of office option is available is there a way for myself the manager to go in and activate that when an employee is out sick, etc

    41 votes
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      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Name Matching for Online Payments

      Please create a way for dealership staff to turn on/off a name-matching requirement when a customer tries to pay their RO online. This will help prevent credit card fraud.

      33 votes
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        3 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
      • Pre-Authorization vs. Auto-Void - Banks holding funding

        Payments are automatically voided due to bad ZIP or bad CVV (CSC) mismatch. The issue is that the funds are held by the bank after the transaction is authorized, and customers are very frustrated by having to 'pay twice.' myKaarma should check the ZIP and CVV before the authorization, so that voided transactions do not linger on customer's bank accounts. Perhaps a pre-authorization of the payment before holding the funds.

        21 votes
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          1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
        • Valet pick up and drop off service

          Valet pick up and drop off service

          18 votes
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            6 comments  ·  Flag idea as inappropriate…  ·  Admin →

            We are happy to inform you that we have started development on this issue.
            We are currently starting an Alpha rollout for this feature to collect specific feedback and resolve any bugs. We will inform you as soon as this feature has been rolled out and is ready for subscription.

            myKaarma Product Team

          • 14 votes
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              5 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow for Auto CSI at multiple timeframes & ability to edit

              In this feature, users will be allowed to set up multiple messages to go out at fixed durations which would be based on templates that are custom to those messages. So for example, one text message would go out one day after the customer's RO has closed which says " Thank you for visiting _DealerName. Your complete satisfaction is very important to us. We hope you will recommend us to your friends and colleagues" and then after 5 days "I am following up to make sure that you are completely satisfied and would not hesitate to recommend us to your…

              13 votes
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                1 comment  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
              • 12 votes
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                  0 comments  ·  Miscellaneous  ·  Flag idea as inappropriate…  ·  Admin →
                • Removing Kaarma Customer Records

                  When customer records are merged in our DMS that merge is not seen in Kaarma. We would like the ability for Administrators to merge or delete customer records on the Kaarma side, or better yet for Kaarma to merge the same customer records through the integration.
                  It would be helpful if we could initiate some sort of customer record sync.

                  11 votes
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                    0 comments  ·  Integration  ·  Flag idea as inappropriate…  ·  Admin →
                  • Auto Text Reply when Store is closed

                    Would like Kaarma to automatically reply to all text messages received during closed hours telling customers someone will respond the next business day:

                    Thank you for texting dealership name. Unfortunately our office is closed. Your Service Advisor will be available on our next business day.

                    This would actually be activating the feature you have listed as an Automated Message in Admin.

                    11 votes
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                      1 comment  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                    • 11 votes
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                        2 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                      • Fwd Support Responses to Notifier

                        When a myKaarma support agent responds to a support request, it should show up in the user's notifier rather than their email account.

                        10 votes
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                          0 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                        • 10 votes
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                            0 comments  ·  Miscellaneous  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow guests to pay in installments and allow financing of repair

                            Allow financing of repair. So when a mobile payment request goes out, the guest is given the option to "Pay Now" or "Pay Later".

                            8 votes
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                              0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Accepting gift cards / warranty cards / points card

                              Warranty repair cards, gift cards, and OEM points cards, often do not include ZIP or CVV (CSC) codes for payment verification.

                              If myKaarma included a GIFT CARD as a payment type / tender that didn't check ZIP or CVV, then these cards could be processed without issue.

                              8 votes
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                                1 comment  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Inter Company messaging between users and or company created work groups

                                Inter Company messaging between users and or company created work groups. Ability for users within the same company to quickly see who is available and the status of that user. Available for calls, customers, afk, busy etc.

                                7 votes
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                                  0 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                                • Save Invoice copies with signature for document storage

                                  Need to store work orders and invoices with customer signatures in the cloud

                                  7 votes
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                                    0 comments  ·  Management  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Automatically Attach Multi Point Inspection to Invoice

                                    Automatically attach MPI form to invoice

                                    7 votes
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                                      0 comments  ·  Integration  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 7 votes
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                                        0 comments  ·  Management  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Can we have Email Templates too?

                                        I know we have text templates, but can you give us the ability to send email templates as well?

                                        7 votes
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                                          0 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Select "First Available" for Scheduler

                                          Select "First Available" Advisor for Scheduler (rather than choosing a specific advisor or "no preference")

                                          7 votes
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                                            1 comment  ·  Scheduler  ·  Flag idea as inappropriate…  ·  Admin →
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