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How can we improve myKaarma

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  1. Name Matching for Online Payments

    Please create a way for dealership staff to turn on/off a name-matching requirement when a customer tries to pay their RO online. This will help prevent credit card fraud.

    29 votes
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      3 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
    • More Out of Office Features

      Out of Office additions:

      1) Ability to pre-set Out of Office hours for Advisors so it's automatically activated at certain dates/times.

      2) Have Out of Office activate automatically when myKaarma is closed down (alternately, give a popup on exit asking if user would like to enable OOO)

      23 votes
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        2 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
      • 13 votes
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          1 comment  ·  Miscellaneous  ·  Flag idea as inappropriate…  ·  Admin →
        • 10 votes
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            0 comments  ·  Miscellaneous  ·  Flag idea as inappropriate…  ·  Admin →
          • 9 votes
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              0 comments  ·  Miscellaneous  ·  Flag idea as inappropriate…  ·  Admin →
            • "Booked by" tracking - BDC Commission earning

              Some BDC personnel earn commission based on the volume of appointments they book. With no means by which to track WHO booked the appointment, that pay structure is invalid.

              BDC personnel would like to see a "Booked by" statistic reported.

              9 votes
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                2 comments  ·  Scheduler  ·  Flag idea as inappropriate…  ·  Admin →
              • Auto Text Reply when Store is closed

                Would like Kaarma to automatically reply to all text messages received during closed hours telling customers someone will respond the next business day:

                Thank you for texting dealership name. Unfortunately our office is closed. Your Service Advisor will be available on our next business day.

                This would actually be activating the feature you have listed as an Automated Message in Admin.

                8 votes
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                  0 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                • Out of Office - Manage via Admin Interface

                  Would like the capability to set Out-Of-Office capability in the myKaarma Admin tool so we don't need to contact support.

                  8 votes
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                    2 comments  ·  Self Administration  ·  Flag idea as inappropriate…  ·  Admin →
                  • 8 votes
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                      1 comment  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                    • Allow guests to pay in installments and allow financing of repair

                      Allow financing of repair. So when a mobile payment request goes out, the guest is given the option to "Pay Now" or "Pay Later".

                      7 votes
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                        0 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Loaner Car Update

                        We would like to be able to set limits on available loaners. If there were no capacity limits, the BDC, advisors, & anyone could schedule as many loaners as they want per day with no control from management.

                        For instance I want a maximum number of loaners available for anyone to schedule on Monday to be 45, Tuesday 40, Wednesday 35, Thursday 35, Friday 25 but none after 12 on Friday, and 5 on Saturday.

                        On the management side, I also want to be able to change the maximum number up or down on a particular day if I need…

                        7 votes
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                          1 comment  ·  Scheduler  ·  Flag idea as inappropriate…  ·  Admin →
                        • Tracking Appointment Changes - who altered the appointment

                          Knowing who altered the appointment is useful, that way the reason for a change can be addressed with the person who made the change.

                          Also, this offers context to SA's who need to know why a change was made.

                          7 votes
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                            0 comments  ·  Scheduler  ·  Flag idea as inappropriate…  ·  Admin →
                          • 7 votes
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                              0 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                            • 7 votes
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                                2 comments  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to upload basic labor operations for customers to choose what they are coming in for

                                Ability to upload basic labor operations for customers to choose what they are coming in for

                                7 votes
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                                  1 comment  ·  Scheduler  ·  Flag idea as inappropriate…  ·  Admin →
                                • When scheduling appointment - ability to default to service advisor the customer worked with last

                                  When scheduling appointment - ability to default to service advisor the customer worked with last

                                  7 votes
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                                    0 comments  ·  Scheduler  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Scheduler Appointment Reminder / Cancellation loop - need "Re-scheduled" email

                                    When an appointment is re-scheduled, the customer gets a CANCELLATION email, and misses the new confirmation email for the re-scheduled appointment.
                                    This leads customers to believe that their appointment is cancelled, not re-scheduled.

                                    Creating a "Re-scheduled" confirmation email, that bridges the gap between cancelled and confirmed would resolve this issue.

                                    7 votes
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                                      3 comments  ·  Scheduler  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow for Auto CSI at multiple timeframes & ability to edit

                                      In this feature, users will be allowed to set up multiple messages to go out at fixed durations which would be based on templates that are custom to those messages. So for example, one text message would go out one day after the customer's RO has closed which says " Thank you for visiting _DealerName. Your complete satisfaction is very important to us. We hope you will recommend us to your friends and colleagues" and then after 5 days "I am following up to make sure that you are completely satisfied and would not hesitate to recommend us to your…

                                      7 votes
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                                        1 comment  ·  Messaging  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Next loaner available date for appointment scheduling

                                        From Herb Chambers
                                        The Dealer User Interface should allow the BDC to quickly jump to the next loaner (or waiter) available date, for quick scheduling.

                                        7 votes
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                                          0 comments  ·  Scheduler  ·  Flag idea as inappropriate…  ·  Admin →
                                        • allow managers to edit out of office of employee

                                          https://mykaarma.zendesk.com/agent/tickets/20232

                                          now that the out of office option is available is there a way for myself the manager to go in and activate that when an employee is out sick, etc

                                          7 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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